Limited Run has been no stranger to online controversy. Between allegations of using cheap recordable media in place of pressed CDs for certain games, a lawsuit for alleged violations of privacy, and severely delayed collectors' editions arriving with questionable quality control, things have been messy for the Embracer-Group-owned boutique physical games publisher for quite some time. However, with the recent departure of former CEO Josh Fairhurst, it appears that the new management is scrambling to make amends with customers--and subtly trashing the old management in the process.
One of the most common complaints around Limited Run Games involves delays--buyers have come to expect delays of months, if not years on many projects, though many still grumble online whenever the dreaded release-date-change email from LRG hits their inbox. On Friday, many customers with outstanding preorders from LRG received a mass email from the company.
After notifying the customers that their LRG preorder has been delayed--and notably, not naming specific products--the email continues by saying that they will be working to provide more accurate release dates going forward. "As we continue this transition of growth and transparency here at LRG, our new leadership has taken a hard look at our in-progress releases, and it’s clear: We’ve set some delivery dates that were too aggressive," the email states. "We were overly optimistic--and we’ve disappointed you in the form of delays and uncertainty."
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